Terms of service.

These terms are the agreement between you and Mind Travel Tech LLC, a Wyoming limited liability company (“YourTripTeam”, “we”, “us”), for using the YourTripTeam platform and this website. By creating an account or using the platform, you agree to them. If you use YourTripTeam for an agency, you agree on the agency’s behalf, and “you” means the agency.

Who can use YourTripTeam

YourTripTeam is for travel agents and agencies who quote and book trips for their own clients. It isn’t for travelers booking for themselves. You must be at least 18 and able to enter a binding contract. You’re responsible for any license or registration your state requires to sell travel.

Your account

• Keep your login details private. You’re responsible for what happens under your account, including what your teammates do.
• Your plan sets how many users your account can have. Each user needs their own login.
• Email info@yourtripteam.com if you think someone has used your account without permission.

Plans and billing

• YourTripTeam is a paid subscription, billed monthly or yearly. The plans and prices are on our pricing page.
• New accounts start with 20 free itineraries, with no time limit, and you don’t need a card to start. They count the same way as the monthly limit below. When you’ve used all 20, your account pauses until you choose a plan.
• Plans differ in users and itineraries a month. Agency and Enterprise also include a custom itinerary template for the PDFs you download.
• Every itinerary the AI assistant builds counts toward your monthly limit: a new trip, and each change you make to one by chatting. One chat can hold many itineraries.
• When you reach your monthly limit, the AI assistant stops building itineraries, including changes to existing ones, until your next monthly allowance starts. Unused itineraries don’t carry over.
• Your plan renews automatically each month or year until you cancel. You can cancel at any time from the billing page in the app. Your plan stays active until the end of the period you’ve paid for, and we don’t refund part-periods.
• Prices don’t include taxes. We add any tax the law requires.
• We email you at least 30 days before a price change. The new price applies from your next billing period after that.

What you check

• The AI assistant builds itineraries from your requests with live, bookable prices, and checks availability for your client’s actual dates. It flags mistakes instead of guessing, and tells you when it can’t get exactly what you asked.
• It can still get things wrong. Check every itinerary before you send it to your client or book it.
• Prices and availability come from suppliers and can change until a booking is confirmed. The price on a quote isn’t locked.

Net rates and your margin

We show you net rates. You set your own price for your client, outside the platform. We don’t set a markup or pay commission. You’re responsible for the price you charge, the taxes on it and your own agreement with your client.

Booking a trip

• To book, you enter each traveler’s name as on their passport and their date of birth, and pay a deposit. Make sure the details are correct.
• A booking shows Pending payment, then Pending confirmation once the deposit is paid, then Confirmed or Rejected. We confirm each booking with the suppliers in it. A booking is confirmed only when its status says Confirmed, and it can be rejected.
• The exchange rate is locked when the booking is confirmed.
• Hotels, tours and tickets, trains, ferries, buses, rental cars, transfers and guides are provided by their suppliers, and the suppliers’ own terms also apply to what they provide.
• YourTripTeam doesn’t sell flights. Book them separately.
• The deposit is 10% of the trip price. The balance is due 30 days before travel, or right away if you book later than that.
• If the balance isn’t paid when it’s due, we hold the booking and try to reach you for 7 days. If we don’t hear back, we cancel the booking, and the cancellation terms below apply.
• If a booking is rejected, we refund your deposit in full.
• You can change a confirmed booking, and we don’t charge a fee for changes. Each change depends on the suppliers confirming it. If a change costs more, you pay the difference. Any service you drop follows the cancellation terms below.

Cancelling a booking

• A service marked non-refundable can’t be refunded, no matter when you cancel.
• Everything else is fully refundable if you cancel by these deadlines:
  • Finland, Iceland, Norway, Svalbard and Jan Mayen, Denmark, Sweden, Greenland and the Faroe Islands: 60 days or more before travel.
  • The rest of Europe: 15 days or more before travel.
  • Japan, Australia and New Zealand: 20 days or more before travel.
• After the deadline, the suppliers’ cancellation charges apply, so you get part of your money back or none.
• Every refund depends on the suppliers confirming the cancellation.

Your content and your brand

• You own the requests you write and the logo and agency name you upload. You let us use them to run the platform, for example to put your logo on the PDFs and quote pages you send. Only upload a logo you have the right to use.
• You can use the itineraries you build in your own business, including sending them to clients.
• We may publish trips built on the platform as example itineraries on this site. We leave out traveler, agent and agency names, exact dates, prices and any other details about your clients.

What you can’t do

• Resell or share access outside your agency, or let more people use your account than your plan allows.
• Copy, scrape or download the platform’s rates, content or data in bulk, or use them to build a competing product.
• Try to get around usage limits or security, or reverse engineer the platform.
• Enter details you don’t have permission to share, or use YourTripTeam for anything unlawful.

Our platform

We own the YourTripTeam platform, its software and brand, and the content we create. While your subscription is active, these terms let you use it. They don’t transfer ownership. We may change, add or remove features.

Ending your account

You can stop using YourTripTeam at any time.

If your account breaks these terms, we email you what’s wrong and give you 14 days to fix it, and we try to reach you during that time. If it isn’t fixed after 14 days, we may suspend or close the account. For fraud, non-payment or a security risk, we may suspend or close it straight away, without notice.

If your account closes, bookings you’ve already made go ahead under these terms, and we delete your saved trips and chats within 90 days. Email us before then if you want a copy.

Disclaimers and liability

• The platform is provided “as is” and “as available”. As far as the law allows, we make no promises beyond those written in these terms, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement. We don’t promise the platform is free of errors or always available.
• Prices, availability, photos and descriptions come from suppliers. The AI assistant can make mistakes, which is why you check every itinerary before you send or book it.
• Suppliers provide the travel services. We confirm bookings with them, but we aren’t responsible for what a supplier does or fails to do, or for the travel services themselves.
• We aren’t responsible for delays or failures caused by events outside our reasonable control, such as severe weather, natural disasters, strikes, war, epidemics, government action, or outages at suppliers or internet providers.
• As far as the law allows, we aren’t liable for indirect or consequential losses, such as lost profits, lost bookings, lost clients or damage to your reputation, even if we were told they might happen.
• As far as the law allows, our total liability to you for all claims is limited to the greater of the subscription fees you paid us in the 12 months before the claim, or $100. This limit doesn’t reduce any refund you’re owed under “Booking a trip” or “Cancelling a booking”.
• You’ll cover our reasonable costs, including legal fees, if someone makes a claim against us because you broke these terms or the law, or because of your dealings with your clients, including what you told them and the price you charged.
• Some states don’t allow some of these limits, so they apply to you only as far as your state’s law allows.

Changes to these terms

We may update these terms. When we do, we change the date at the top. For big changes, we email you at least 30 days before they take effect.

Governing law

These terms are governed by the laws of the State of Wyoming and applicable US federal law, including the Federal Arbitration Act.

These terms are written in English. If a translation says something different, the English version applies.

Disputes

• Talk to us first. If you have a dispute with us, email info@yourtripteam.com and describe it. We’ll try to settle it with you for 30 days before either of us starts arbitration.
• Arbitration. If we can’t settle it, it’s decided by binding arbitration run by the American Arbitration Association under its Commercial Arbitration Rules, with one arbitrator. The hearing takes place by video, or in Sheridan County, Wyoming if it has to be in person. The arbitrator’s decision is final, and any court with jurisdiction can enforce it.
• One at a time. You and we bring claims only on our own behalf, never as a plaintiff or class member in a class, collective or representative action. You and we both give up the right to a jury trial.
• Exceptions. Either of us can take a claim to small claims court if it qualifies, or ask a court to stop someone misusing our platform, brand or content.
• Any dispute that doesn’t go to arbitration is heard in the state or federal courts in Wyoming.
• If the “one at a time” rule can’t be enforced for a claim, that claim goes to court, not arbitration, and the rest of this section still applies.

Contact

Questions about these terms: info@yourtripteam.com.