Privacy policy.

This policy explains what information YourTripTeam collects, how we use it and who we share it with. It covers this website and the YourTripTeam platform, where travel agents build, quote and book trips for their clients.

Who we are

YourTripTeam is run by Mind Travel Tech LLC, a Wyoming limited liability company at 30 N Gould St Ste N, Sheridan, WY 82801, US (“YourTripTeam”, “we”, “us”). For any question about this policy, email info@yourtripteam.com.

For travelers’ details, we act on the travel agent’s behalf. We use them only to quote, book and look after the trips the agent asks for, and to meet our legal obligations, such as keeping booking records.

Who this policy covers

• Travel agents who visit this site or use the platform, including everyone on an agency’s team account.
• Travelers: the agent’s clients, whose details an agent enters to quote or book a trip.
• Visitors to this website.

Information we collect

From travel agents:

• Account details: your name, email address and mobile number, which we check with a code sent by text message or WhatsApp, and the teammates you invite. If you sign in with Google, Google gives us your name and email address.
• Agency details: your agency’s name and legal name, tax number, city, state and ZIP code, billing contact and registration certificate. We use them to check that your agency is a real travel business, which can include looking it up in public sources.
• Billing details: your plan and payment history. Payments are handled by Stripe, and we don’t store full card numbers.
• What you send in the chat: your trip requests and changes in your own words, including files you attach and anything you dictate by voice, and the itineraries the AI assistant builds from them.
• Your brand: the logo and agency name we print on your PDFs and quote pages.
• Bookings: what’s in each booking, its status and your deposit payments.

About travelers:

• Trip requests can include details about your clients, such as how many people are traveling and children’s ages.
• To book, you enter each traveler’s name as on their passport and their date of birth.
• When your client opens a quote link, we record the visit the same way as on any page of the platform (see “Cookies and analytics”).

Only share your clients’ details with us when you have their permission to.

From visitors to this site, Google Analytics records how the site is used. See “Cookies and analytics” below.

How we use it

• To run the platform: build itineraries with live prices, save your trips so you can reopen them, and make the PDFs and quote pages you send to clients.
• To book trips: we send traveler details to the suppliers in the booking, such as hotels, tour and ticket providers, rail, ferry, bus and rental car companies, transfer providers and guides, so they can confirm it.
• To bill you: for your subscription and for deposits.
• To fix problems and improve the AI assistant, including reviewing the itineraries it builds.
• To publish example itineraries on this site based on real trips, with traveler, agent and agency names, exact dates and prices left out.
• To email you about your account and bookings.
• To see how this site is used, with Google Analytics.

We don’t use your trips, chats or travelers’ details to train AI models, and the providers that run the AI models that build your itineraries are set not to keep or train on them.

Who we share it with

• Suppliers in a booking, as above. They handle traveler details under their own privacy policies.
• Service providers that run parts of the platform for us: hosting and file storage, the AI models that build itineraries, speech-to-text for voice input, a browser service that searches supplier websites, logging and error tracking, page-view counts, payments (Stripe), email, and text and WhatsApp messages.
• Your team: people on your agency’s account. Each user’s trips, chats and bookings are private to that user, so teammates can’t see them.
• Your clients: anyone you send a quote link or PDF to can see what’s on it.
• When the law requires it, to protect our rights or our users, or as part of a merger or sale of the business.

We don’t sell personal information or share it for targeted advertising.

Cookies and analytics

This site uses Google Analytics 4 to see which pages people visit and how they use them: how far they scroll, which links and buttons they click and which FAQ questions they open. Google Analytics sets cookies (_ga and _ga_<ID>) to tell visits apart.

• In the European Economic Area, the UK and Switzerland, we don’t set analytics cookies. Google Analytics sends cookieless pings instead.
• Advertising cookies are off for everyone. We don’t run ads.
• To opt out, use Google’s opt-out browser add-on.

The platform uses cookies and similar browser storage to keep you signed in, and counts page views without cookies. When something goes wrong, and on a sample of other visits, our error tracking records what happened on the page, including your IP address, so we can fix problems.

How long we keep it

Your trips and chat history stay saved while your account is open, so you can reopen them at any time. When your account closes, we delete your account details, trips and chats within 90 days. We keep booking and billing records for 7 years for tax and legal reasons.

Your choices and rights

• Email info@yourtripteam.com to ask for a copy of your information, or to correct or delete it.
• Travelers: start with the travel agent who booked your trip. You can also email us.
• Depending on where you live, for example in California or another US state with a privacy law, or in Europe under the GDPR, you may also have the right to object to how we use your information, to limit it, or to get it in a form you can take elsewhere.
• We answer requests within 30 days. We may first need to confirm who you are, and we won’t treat you differently for using these rights.
• If you’re in Europe and unhappy with our answer, you can complain to your local data protection authority.

Travel outside the US

The trips we sell are in Europe, Japan, Australia and New Zealand, so traveler details go to suppliers in those countries. Our servers are in the US, and some of our service providers keep information in the EU and India. Where the law requires it, we rely on the safeguards in our service providers’ data protection terms, such as the European Commission’s standard contractual clauses.

Security

Connections to this site and the platform are encrypted, passwords are stored in hashed form, and card payments go through Stripe. We don’t give anyone access to your account. Our team doesn’t look at your trips, bookings or your clients’ details, except to confirm bookings with suppliers, fix problems and improve the AI assistant, as described above. No system is completely secure, so we can’t promise your information will never be accessed without permission.

Children

YourTripTeam is for travel professionals and isn’t meant for children. We don’t knowingly collect information from children directly. Agents may enter children’s ages and dates of birth to quote or book a family trip, and we use them only for that.

Changes to this policy

When we change this policy, we update the date at the top. If we make a big change, we email you before it takes effect.

Contact

Email info@yourtripteam.com with any question about this policy or your information.